FAQ
Are the same items available in your pubs or brewery retail shops?
Yes! We’ve selected our most popular gear and fan favorites to feature online, though some exclusive items are only available in person at our pubs or brewery retail shops. If you get the chance, stop by to explore all of our merchandise, enjoy a cold one, and soak up the Kona Brewing aloha spirit.
Where do you ship your merchandise? Do you ship internationally?
We’re keepin’ it local! Our online retail orders ship only within the state of Hawai‘i. We’re proud to serve our island ‘ohana and appreciate your understanding.
How long will it take to receive my order?
We usually process orders within a few business days and ship them via USPS. Most customers in Hawai‘i get their goodies within 2–5 business days, depending on the island. Questions? Reach out to us through our Contact Us page — and mahalo for your patience!
What is your return or exchange policy?
We stand behind the quality of our merchandise! If an item arrives with a defect, we’re happy to exchange it for a replacement by contacting us here. At this time, we are not able to offer refunds.
What if my item arrives damaged or incorrect?
Oh no! If your item arrives damaged or incorrect, we’ll always do our best to make it right. We truly believe in spreading the aloha with every order.
Contact us here.
How can I stay updated on new releases or special collections?
Stay in the loop by signing up for our newsletter below. We’ll keep you updated on all things Kona Brewing Hawai‘i!